John Citizen

Address:
1 Main Street Melbourne VIC 3000
Mobile:
0555 555 555
Email:
jcitizen@jcitizen.com.au
Website:
www.jcitizen.com.au

Professional Statement

I am a highly skilled Senior Business Analyst, with 14 years of experience in the FMCG Industry working with a number of the World’s leading brands including XYZ, ABC and HIJ. I possess specialised knowledge of eCommerce and CRM solutions and have experience across the full system development lifecycle.

Key Strengths

  • Strong communicator both written and oral
  • Excellent problem solving skills
  • Analytical ability and attention to detail
  • Overseas FMCG experience from 1997 to 2001
  • Customer focused and solutions driven

Professional Experience

January 2005 - present, Senior Business Analyst, XYZ Corporation

XYZ is a multinational corporation based in London, England with offices across the Globe in Singapore, New York, Paris, Tokyo and Melbourne.

Duties and Responsibilities:
Managing the in-house CRM solution implementation in 2006-07 with a total budget of $7m
Managing a team of 10 Junior Business Analysts
Involvement in all stages of the project lifecycle to date from the Business Case presentation through to post implementation and support
Developing strong relationships with key figures across the organisation both business and technically focused from the Managing Director to Project Managers
Working with the Australian operations CIO to develop and implement ABC’s local IT strategy
Achievements:
Successful implementation of the CRM solution
My team was awarded XYZ Achievers of the Year for our role in the implementation of the CRM solution
On track to exceed budgeted cost savings of $1m in the first full year of the CRM solution’s operation

October 2001 – December 2004, Senior Business Analyst, ABC Drinks

ABC is one of the World’s largest beverage makers, headquartered in Los Angeles, with its Asia Pacific head office located in Sydney.

Duties and Responsibilities:
Headed an in-house cross functional CRM Solution Implementation Team. The solution was built on J2EE framework.
Involved in all stages of the project lifecycle to date from the Business Case development through to post implementation and support
Designed and documented business process flows
Facilitated pre-implementation workshops with all relevant stakeholders
Collaborated with project managers throughout the implementation particularly in the management of deliverables and mitigating risk
Liaised between both business and IT functional areas across ABC’s Australian and Asia Pacific operations
Achievements:
Successful implementation of the CRM solution
Budgeted cost and efficiency targets met for years 1 and 2
Awarded ‘Pinnacle’ Award for the implementation

Educational Experience

2003 Master of Business Administration
Macquarie Graduate School of Business
1993 Bachelor of Computing Science
Monash University

Training

  • Project Management (The Training Institute)
  • Business Analysis (Top Trainers)
  • Acceptance Testing Workshop (Train Worldwide)

Technologies

I am highly proficient in the following technologies:

  • Peoplesoft
  • Microsoft (MS) Project
  • MS Sharepoint
  • MS Office
  • J2EE
  • SQL
  • ITIL

Professional Affiliations

  • Member of the Australian Computer Society (ACS)
  • Member of the Project Management Institute
  • Member of the International Institute of Business Analysis

References

Available upon request.